Return, Exchange & Refund Policy

Order Cancellation

• Orders can be cancelled only before shipment.
• Once shipped, orders cannot be cancelled.

Exchange Policy

• We offer an exchange-only policy.
• Exchange requests must be raised within 3 days of delivery.
• Exchanges can be initiated by logging into our website and selecting the exchange option.
• Only size exchanges are permitted.
• Products can be exchanged with any other available product, subject to stock availability.

Exchange Charges

• An exchange charge of ₹99 per item is applicable.
• The exchange amount must be paid via Cash on Delivery (COD) only.
• Partial COD amount is non-refundable under any circumstances.

Exchange Process

• Reverse pickup will be attempted within 2 working days of approval.
• Customers must ensure the correct product is handed over.
• The entire exchange process may take 7–15 working days.
• Replacement products will be dispatched only after the returned item is received and approved at our warehouse.

Reverse Pickup

• Reverse pickup is available for most pin codes.
• If reverse pickup is unavailable or fails, customers must self-ship the product to the address mentioned on the invoice.

Refund Policy

• Refunds are applicable only in cases of damaged, defective, or missing products.
• A 360-degree parcel opening video is mandatory to raise such complaints.
• Complaints must be reported within 3 days of delivery.
• If approved after quality inspection, the refund will be credited to the original payment method within 7–8 working days.

Exchange Conditions

• Products must be unused, unwashed, and in original condition. 
• Original packaging and tags must be intact.
• Items showing signs of wear, wash, or damage will not be accepted.
• Requests raised beyond the allowed period will not be accepted.

Customer Support

• WhatsApp: +91 8758033321 (10 AM – 6 PM)
• Email: trendyteecare@gmail.com